Rich888 takes the privacy and personal data protection of every user seriously. This document clearly explains how we collect, use, store, and protect your information — so you can play with peace of mind and full confidence.
This Privacy Policy ("Policy") explains how rich888 manages your personal data when you register, use, or browse our platform — whether via website, mobile app, or any other digital channel operated by rich888.
We understand that trust is the foundation of the relationship between rich888 and every user. When you share your personal information with us, you trust us to handle it responsibly. We do not take that trust lightly — every decision about how we use your data is made with your best interests in mind.
This Policy applies to all individuals using rich888 services, including registered members, website visitors, and applicants who have not completed registration. It should be read alongside the rich888 Terms and Conditions, which form part of the overall platform usage agreement.
By registering or continuing to use rich888 services, you agree that your personal information will be collected and processed in accordance with this Privacy Policy. If you do not agree, please stop using the platform and contact us to request data deletion.
Rich888 collects several categories of information depending on how you interact with our platform. Below is a full explanation of the types of data collected and the reasons behind each.
During registration and the KYC process, we collect the information required to verify your identity and comply with applicable legal requirements. This includes:
To process deposits and withdrawals, we collect information related to your payment method. It is important to understand that rich888 does not store your full card number — only a secure encryption token is used for recurring transactions.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account registration & KYC verification | Lifetime of account + 7 years |
| Payment Data | Deposit & withdrawal processing | Lifetime of account + 5 years |
| Transaction Records | Financial audits & dispute verification | 7 years from transaction date |
| Game Data | Game history & wins verification | 3 years from activity date |
| Device & Log Data | Account security & fraud prevention | 12 months from collection |
| Communication Data | Customer Support Records | 3 years from communication date |
When you use the rich888 platform, our systems automatically collect certain technical information for security and service improvement purposes:
Rich888 uses collected data for specific and legitimate purposes only. We do not use your data for any purpose beyond what is stated below without first obtaining your consent.
Rich888 has never and will never sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data belongs to you — we are only its custodian.
Rich888 only shares user data with third parties under very limited and selective circumstances. Every third party that receives your data is bound by a strict data protection agreement with rich888.
We share necessary data with service providers that help us operate the platform, including:
Rich888 may be required to disclose user information to relevant authorities when mandated by law, court order, or an official investigation related to financial crime, money laundering, or public security threats. In such situations, we will disclose only the minimum information required by law.
Rich888 will not disclose your personal data to any commercial third party without first obtaining your explicit consent. Any request from a party claiming to represent rich888 asking for account information through unofficial channels should be reported to our support team immediately.
The security of your personal data is rich888's top priority. We continuously invest in the latest security infrastructure to ensure your information remains protected from unauthorized access, loss, or misuse.
While we take all reasonable precautions, no online system can be guaranteed 100% secure against every threat. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
Rich888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Category | Function | Status |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login, user sessions, and security. | |
| Performance Cookies | Collecting data on how users interact with the platform to help us improve it. | |
| Functional Cookies | Remembering user preferences such as language, display settings, and game preferences. | |
| Security Cookies | Detecting suspicious login activity and protecting your account from unauthorized access. |
You can manage cookie usage through your web browser settings. Please note that disabling essential cookies may affect platform functionality. For optional cookies, you may opt out without impacting your core ability to use rich888.
Rich888 respects your rights regarding personal data. Here are the rights you have and how to exercise them:
You have the right to request a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request deletion of your data, subject to mandatory legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while an investigation or dispute is being resolved.
To exercise any of the rights above, contact the rich888 support team via live chat within the platform or by email at [email protected]. We will process your request within 30 business days from the date of receipt.
Rich888 is a platform dedicated exclusively to adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we become aware that we have collected information from someone under the age of 18, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered at rich888 are asked to contact our support team immediately.
Rich888 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service developments. The "Last Updated" date at the top of this document will always indicate the most current version.
For significant changes that affect your privacy rights, rich888 will send a notification to your registered email or display a prominent notice within the platform at least 14 days before the changes take effect. Continued use after that notice constitutes acceptance of the updated terms.
We recommend checking this page periodically to stay informed about how we manage your privacy. Previous versions of the Privacy Policy are also available upon request from our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the rich888 team is ready to assist you promptly.
Six things we do every day to keep your data protected at all times.
Every bit of data moving between your device and rich888's servers is encrypted with 256-bit SSL — the same security standard used by leading banks worldwide. Even if someone intercepts your connection, they will not be able to read what was transmitted.
Your personal data is stored on isolated servers protected by multi-layered access control systems. Only authorized personnel with a legitimate business need may access user data.
The identity verification process at rich888 is managed by an integrated KYC system that is independently audited. Your identity documents are not stored permanently — only the verification result is recorded once the process is complete.
This is not just a promise — rich888 has strict internal policies that prohibit the sale or rental of user data. Your information is never treated as a commercial product to be traded.
In the event of a data breach affecting user information, rich888 is committed to notifying affected users within 72 hours and taking immediate remedial action.
Rich888's security infrastructure is regularly reviewed and audited by independent cybersecurity experts, ensuring our privacy practices remain aligned with the latest industry standards.
Your privacy is protected. Platform is secure. Games are fair. Register today and join over 500,000 Malaysian players who already trust rich888 as their digital entertainment platform of choice.